Returns and Refunds
Last updated: September 2026
30-Day Free Returns
We want you to love your jewelry. We accept returns for both defective items and customer remorse within 30 days of delivery for a 100% full refund.
- Restocking Fees: $0 (No restocking fees on any return).
- Return Shipping: 100% Free (We provide an insured pre-paid return label at no cost to you).
Eligibility Criteria
To qualify for a standard return:
- The item must be in its original, unworn, and unwashed condition without scratches, wear, or alterations.
- The piece must include all original packaging, certificates of authenticity, documentation, and attached security tags.
- The item must not be a custom, resized, or personalized order.
How to Initiate a Return
- Request a Label: Email us at info@rmjewelsshop.com with your order number and the reason for return.
- Receive & Print: We will email you a pre-paid, fully insured return shipping label to download and print.
- Package & Drop Off: Securely package the piece in its original jewelry box and outer packaging, affix the printed label, and drop it off at the designated carrier location. (Note: Items returned without prior email authorization or without our official insured label cannot be processed.)
Damaged, Defective, or Incorrect Items
If your package arrives damaged during transit or contains a manufacturing defect, please contact info@rmjewelsshop.com within 48 hours of delivery with your order number and clear photos of the defect. We will issue an immediate pre-paid replacement or process a full refund.
Exchanges
We do not offer direct exchanges. If you prefer a different design, length, or metal, please return your eligible item for a full refund and place a new order online at your convenience.
Custom & Made-to-Order Pieces
Custom grillz, personalized pendants, custom-engraved pieces, and bespoke creations are crafted to your exact specifications. These items are strictly final sale once production or casting has begun and cannot be returned or refunded.
Refund Processing Timeline
- Inspection: Once our facility receives your return, our team inspects the item within 3 business days.
- Credit: Upon approval, your refund is processed immediately to your original payment method.
- Bank Posting: Depending on your banking institution or card issuer, funds typically take 5–10 business days to post to your statement.
Contact Us
- Email: info@rmjewelsshop.com
- INDIA Business Line: +91 9157377241
- INDIA Address: Office No. T-06 Shree Siddheshwar Plaza, Near Super Bakery, New Vip Road, Vadodara, Gujarat, India-390019